Refund policy

Returns & Exchanges

We accept returns for store credit only.

Returns must be requested within 7 days of delivery.

Due to the made-to-order nature of our pieces, we do not offer refunds.

To be eligible for return, items must be unworn, unwashed, and in original condition with all tags attached.

Custom or modified pieces are final sale and cannot be returned.

Items purchased using store credit are final sale.

To initiate a return, please email hanna@sussknits.com with your order number.

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Store credit will be issued once the return has been received and approved.

Returns that do not meet these conditions may be declined and sent back to the customer.

We do not offer returns on any one of one fiber artwork pieces.